ITIL-4-CDS Exam Consultant & ITIL-4-CDS Reliable Braindumps Ppt

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which is an example of results-based measurement and reporting?

Answer: D


NEW QUESTION # 48
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

Answer: C

Explanation:
The workforce and talent management practice is dedicated to ensuring that the right people with the right skills are in the right roles at the right time. It provides guidance on creating detailed role profiles, identifying competency requirements for each value-stream activity, assessing current skill levels, and then designing targeted learning plans, mentoring or coaching to close gaps. By integrating these activities into the service value system, organizations can continuously adapt team capabilities to evolving service needs, fostering both individual growth and collective resilience.


NEW QUESTION # 49
In many organizations, teams optimize internal metrics, like mean time to resolution or incident backlog size that don't reflect how customers experience or consume services. This misalignment drives improvements customers find irrelevant and can even erode trust. Which ONE approach will best embed a customer-orientated mindset across the service value stream?

Answer: D

Explanation:
Co-creating customer personas and journey maps forces teams to step into the customer's shoes, understand desired business outcomes, pain points and moments of truth. With this insight, every practice-from design through continual improvement-can be measured and improved against what customers truly value, driving shared accountability and reducing wasted effort on internally focused metrics.


NEW QUESTION # 50
Which statement about `service integration as a service' isCORRECT?

Answer: D


NEW QUESTION # 51
A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.
Which is the BEST approach to reduce the number of failures?

Answer: D


NEW QUESTION # 52
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Second, global variables can have an adverse effect on performance, ITIL-4-CDS because the application will have to constantly maintain that variable's existence, even when the variable is not being used.

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Consider for example, a multiplayer game server, or a transaction server, Latest ITIL-4-CDS Test Practice with: Thousands of simultaneous socket connections that join and leave at a steady rate, for example, as people start and finish playing a game.

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